Refund and return will only apply if the product got damaged or the wrong product was delivered during shipping. Make a video while opening every purchase it was the only proof that you have got damaged or the wrong item.

To complete your return, we require a receipt or proof of purchase and a video during box opening.

Please do not send your purchase back until we confirm.

There are certain situations where only partial refunds are granted:

If you’ve paid the ₹150 COD confirmation amount and choose not to accept your order, or if it is returned for any reason, the ₹150 will be Non-refundable

 

Refunds

RETURNS & EXCHANGES

We offer easy returns & exchanges on all orders only in case of damage or wrong product delivery . To return an item, please contact us with Full Unboxing Video. It should be continuous without any cuts or edits and we will generate a return authorization for you. Returns are only accepted for items purchased directly from our website. The item(s) must be unused and in original packaging. To complete an exchange, place a new order for the item you would like. Please contact us with your order number and we will create a return authorization for your previous item.

🔁 Return & Replacement Policy

We take utmost care to ensure your orders are delivered safely. However, in the rare event of damage or leakage during transit, we do offer return or replacement — subject to the following conditions:

✅ Covered Under Return/Replacement:

  • Severe physical damage to the product — such as broken bottles, shattered caps, or heavily damaged packaging.
  • Major leakage, where a significant amount of perfume has spilled and the bottle is almost empty.

❌ Not Covered Under Return/Replacement:

  • Minor scratches or superficial marks on the perfume bottle or cap, which are purely cosmetic and do not affect the usage of the product. Usually Minor scratch or dents may happen due to transit process.
  • Slight leakage due to transit pressure — such as a few drops around the cap or mild dampness — is considered normal and not eligible for return or replacement.

🕒 Timeframe to Report an Issue: Please report any eligible return or replacement request within 24 hours of receiving the product. Kindly include a full clear unboxing video and photos as proof.

 

Exchanges

We do not offer exchanges if the product is been delivered.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Need help?

Contact us at {email} for questions related to refunds and returns.